1. Introduction

In these terms, “SHLD”, “we”, “us” and “our” refer to the SHLD online store operated by DINOUR Technologies LLC. “You” and “customer” refer to anyone accessing or using our website.

These terms apply to your use of the website, browsing of products, purchases and related services. Any additional terms presented for a particular service or promotion may also apply.

2. Eligibility and Account Information

You must have the legal capacity to enter into a binding agreement under applicable law to make purchases through our store.

You agree to provide accurate, current and complete information when placing an order or creating an account. You are responsible for keeping your account credentials secure and for activity carried out through your account, subject to applicable law.

3. Products and Product Accuracy

We aim to display product descriptions, images, colours and specifications as accurately as reasonably possible. However, the appearance of a product may vary depending on your screen, device settings or lighting.

Customers are responsible for checking device compatibility, model selection and product specifications before placing an order. Contact us if you need clarification.

Product availability may change without notice. We reserve the right to correct genuine listing errors, subject to applicable law.

4. Pricing, Currency and Payment

Prices and applicable charges will be displayed at checkout. Prices may be shown in AED or another currency supported by the store. Your payment provider may apply its own currency conversion rates or fees.

Available payment methods will be shown during checkout. Orders may be subject to payment authorisation and verification before processing.

Shipping fees, applicable taxes and other charges will be displayed where required and, where applicable, before you complete your purchase.

5. Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or dispatched.

We may need to verify an order or contact you about stock, payment or delivery details. If an order cannot be fulfilled, we will inform you and arrange any applicable refund in accordance with applicable law.

Please review your delivery address and order details carefully before submitting your purchase.

6. Shipping and Delivery

Delivery options, estimated delivery times and applicable charges will be provided during checkout or in our Shipping Policy. Delivery estimates are not guarantees unless expressly stated.

Delivery may be affected by courier operations, weather, customs procedures, public holidays or other circumstances outside our reasonable control.

Customers should provide a complete and accurate delivery address and contact number. Additional charges or delays caused by incorrect details may apply where permitted by law.

7. Returns, Exchanges and Refunds

Returns, exchanges and refunds are handled according to our Returns & Refunds Policy and applicable consumer protection laws in the relevant jurisdiction.

Please consult that policy for eligibility, time limits, product condition requirements, return instructions and refund processing details. Nothing in these terms removes any rights that cannot lawfully be excluded.

If you receive an incorrect, damaged or defective item, contact us with your order number and relevant details so that we can review your request.

8. Promotions and Discount Codes

Promotional offers and discount codes may be subject to separate conditions, validity periods, product exclusions and availability. These details will be provided with the relevant promotion.

Unless expressly stated, offers cannot be exchanged for cash or combined with other promotions. We will honour any obligations imposed by applicable law.

9. Intellectual Property

Website content, including text, graphics, logos, images, designs and other materials, is owned by SHLD, its operator or the relevant rights holders and is protected by applicable intellectual property laws.

You may access the website for personal, lawful shopping purposes. You must not reproduce, distribute, modify or commercially use website content without the required permission, except where permitted by law.

10. Acceptable Use

You agree not to:

• Use the website for unlawful or fraudulent purposes.
• Attempt unauthorised access to our systems or accounts.
• Interfere with the security or operation of the website.
• Submit false information or misuse payment systems.
• Use automated tools to disrupt the website or collect information unlawfully.

We may take reasonable steps to protect the website and our customers from misuse, subject to applicable law.

11. Liability and Disclaimer

We aim to maintain an accurate, reliable and accessible website. However, uninterrupted or error-free operation cannot be guaranteed.

To the extent permitted by applicable law, SHLD will not be responsible for indirect or consequential losses arising from website use or circumstances beyond our reasonable control. This does not exclude liability that cannot lawfully be excluded or limit your statutory consumer rights.

Nothing in these terms affects rights or remedies available to consumers under mandatory applicable law.

12. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy. By using the store, you acknowledge that personal information may be handled as explained in that policy and under applicable data protection laws.

Please review our Privacy Policy to understand what information we collect, why we collect it and how you can exercise applicable privacy rights.

13. Governing Law and Disputes

These terms are intended to operate consistently with the applicable laws and regulations of the United Arab Emirates. Any dispute will be handled by the competent courts or other appropriate dispute resolution bodies as determined under applicable law.

Nothing in this section removes mandatory consumer protections that apply to your purchase or restricts any rights that cannot lawfully be waived.

14. Changes to These Terms

We may update these terms to reflect changes in our services, business practices or legal obligations. The revised version will be published on this page with an updated date.

Changes will apply as permitted by applicable law. We encourage you to review this page periodically.

15. Contact Us

If you have questions about these Terms & Conditions, your order or our services, please contact us: